Frequently Asked Questions
I don’t remember enrolling in Payment Safeguard.
You may have requested to enroll in the optional program through a phone call, at the time you applied for your credit card, online, or by replying to a mailing.
How do I file a claim for benefits on Payment Safeguard?
If you would like to file a claim for benefits, please contact us at 877-242-5987, Monday – Friday, 8 a.m. – 8 p.m., ET. For TTY: We accept 711 or other Relay Service.
I would like a reprint of Terms and Conditions.
If you no longer have the Terms and Conditions, you can contact us at 877-242-5987, Monday – Friday, 8 a.m. – 8 p.m., ET. For TTY: We accept 711 or other Relay Service.
If I cancel now, can I contact you later to re-enroll?
No, we are not currently accepting new enrollments.
Will my credit card account be impacted if I cancel this program?
Canceling will have no impact on an existing credit card account status with Citibank, N.A.
I have questions regarding my Citi issued credit card account.
For questions regarding your Citi issued credit card account, please contact us at the toll-free number on the back of your credit card.